Position: Customer Service Advisor (Maternity Cover)

Duration: January 2026 – October 2026

Salary: £26,000 - £27,000 per annum DOE

Hours: 40 /week MON-THUR + 1 in 4 SATs (Half Day) *ROTA

Location: Williams, 13 Standard Way, Fareham, PO16 8XB

*ROTA: FRI will be the usual rota day off. Working hours vary over 4-week period, falling between 06:30 (earliest start) and 18:00 (latest finish). Allocated weekday half-day on weeks working a half-day SAT (07:00-12:00)!

If you're interested in working for a company that's been listed for 5 years running on the ‘Top 100 Best Companies to Work For’, then keep reading...

Here at Williams, an independent trade-only plumbing and heating merchant, we're looking for a proven Customer Service professional to support our friendly, close-knit team, on a 9-10 month fixed term contract (maternity cover) at our Central Support Offices in Fareham!

As a Customer Service Advisor, you'll be:

• Delivering outstanding customer service to our customers via telephone and email.
• Using your ideas and initiative to rectify complaints and resolve challenges.
• Taking inbound calls and managing requests promptly and effectively.
• Cross selling, soft selling and upselling at every opportunity.
• Reducing costs through your excellent attention to detail
• Problem solving through a solutions-based approach.
• Processing orders and quotes in a timely manner.
• Managing incoming e-mails and online orders.

Ideally, you are:

• Familiar with working in a similar Customer Service or Sales environment.
• A Team player! Keen to support colleagues across multiple departments.
• Self-motivated and willing to work hard to help achieve team goals.
• IT Literate with a sound level of general computer skills.
• Able to prioritise tasks, meet deadlines, and multitask.
• Highly organised and focussed on process and quality.

Some of our excellent benefits include:

• 33 days annual leave, increasing with the length of service
• Training and development opportunities specific to you
• Discounted shopping platform & gym membership
• Private medical insurance for the whole family
• 24/7 Employee Assistance Programme
• Car leasing & cycle-to-work schemes
• Company discount on our products
• Contributory pension scheme
• Life Assurance

So what are you waiting for!? Apply to be our NEW Customer Service Advisor - Today!